Returns & Warranty

90-Night Money-Back Guarantee

Squom comes with a 90-night money-back guarantee, so you can try your pillow at home with peace of mind. If you are not satisfied with your purchase, you may request a return within 90 days of receiving your order.

The 90-night trial gives you time to experience the pillow properly, as ergonomic support can take a few nights to feel completely natural.

How to Start a Return

To start a return, please email us at info@squom.com with your order number and the reason for your return.

Once your request has been reviewed, our support team will provide return instructions. Please do not send your product back before receiving return approval from us.

Return Conditions

Returned items must be handled with reasonable care and sent back in a condition that allows us to inspect the product. Items that are heavily damaged, misused, altered, or returned without approval may not be eligible for a refund.

For hygiene reasons, we may require the product to be returned with all included components, such as the pillow, cover, packaging, and any accessories originally supplied with the order.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Original shipping costs, if any, are non-refundable unless required by applicable law or unless the return is due to our error.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method.

Please allow several business days for your bank, card provider, or payment service to process and post the refund to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@squom.com.

Please include your order number and clear photos of the item and packaging. After reviewing the issue, we will help arrange a suitable solution, such as a replacement or refund where applicable.

Warranty Coverage

Squom includes warranty coverage for manufacturing defects. This means that if your product has a defect caused by materials or workmanship, we will review your case and help provide an appropriate solution.

Warranty coverage does not apply to normal wear and tear, accidental damage, misuse, improper care, stains, odor caused by use, or damage caused by washing the pillow core against care instructions.

How to Submit a Warranty Claim

To submit a warranty claim, email us at info@squom.com with your order number, a clear description of the issue, and photos or videos showing the defect.

Our support team will review your claim and may ask for additional information before offering a replacement, refund, or other suitable resolution.

Items Not Covered by Warranty

The warranty does not cover issues caused by personal preference, comfort adjustment, improper use, incorrect cleaning, normal softening over time, accidental damage, or damage caused after delivery.

Because ergonomic pillows can feel different from standard pillows, we recommend allowing a short adjustment period before deciding whether Squom is right for you.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing it. We will do our best to help, but once an order has been processed or shipped, it may no longer be possible to cancel it.

Exchanges

We do not guarantee direct exchanges for all orders. If you need a replacement due to a damaged, defective, or incorrect item, please contact our support team and we will review your case.

Questions

If you have any questions about returns, refunds, or warranty coverage, please contact us at info@squom.com. We are here to help and will do our best to resolve your request clearly and fairly.