Refund Policy

90-Night Money-Back Guarantee

Squom comes with a 90-night money-back guarantee. This means you can try your Squom pillow at home and request a return if you are not satisfied with your purchase.

To be eligible for a refund under the 90-night guarantee, you must contact us within 90 days of receiving your order.

How to Request a Refund

To request a refund, please email us at info@squom.com with your order number and the reason for your return.

Our support team will review your request and provide instructions for the return process. Please do not send the product back before receiving return approval from us.

Return Conditions

Returned items must be handled with reasonable care and sent back in a condition that allows us to inspect the product.

Items that are heavily damaged, misused, altered, or returned without prior approval may not be eligible for a refund.

For hygiene and inspection purposes, we may require the product to be returned with all included components, such as the pillow, cover, packaging, and any accessories originally supplied with the order.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method when returning your order, as we cannot guarantee that we will receive your returned item.

Original shipping costs, if any, are non-refundable unless required by applicable law or unless the return is due to our error.

Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If your refund is approved, it will be processed to your original payment method. Please allow several business days for your bank, card provider, or payment service to process and post the refund to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@squom.com.

Please include your order number and clear photos of the item and packaging. After reviewing the issue, we will help arrange a suitable solution, such as a replacement or refund where applicable.

Items Not Eligible for Refund

Refunds may not be available for items that are heavily damaged, misused, altered, returned without approval, or not returned in accordance with our return instructions.

Refund eligibility may also be affected if the product has been damaged after delivery due to improper use, improper care, accidental damage, or failure to follow care instructions.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing it.

We will do our best to help, but once an order has been processed or shipped, it may no longer be possible to cancel it. If your order has already shipped, you may need to follow the return process before a refund can be issued.

Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please first check with your bank, card provider, or payment service. Refund processing times can vary depending on the payment provider.

If you have already checked and still have not received your refund, please contact us at info@squom.com.

Exchanges

We do not guarantee direct exchanges for all orders.

If you need a replacement because your item arrived damaged, defective, or incorrect, please contact our support team and we will review your case.

Contact Us

If you have any questions about refunds, returns, or your order, please contact us at info@squom.com.

Squom
Email: info@squom.com
Address: 8 The Green, Dover, DE 19901, United States