At Squom, we want you to be completely satisfied with your purchase. If your order isn’t quite right, whether it’s the fit, feel, or comfort, we’re here to help. All our products may be returned within our 100-night trial period, subject to the conditions outlined below.

Your comfort is our priority, and we’ll do our best to make things right.

Eligibility

All our products may be returned within 100 nights of delivery.

Products returned under the 100-night trial must have been used only as intended and must be returned complete and without damage caused by misuse, neglect, improper care, or accidental damage.

Where reasonably possible, all original components and accessories should be included with the return.

Returns that do not comply with these conditions may be declined.

Nothing in our 100-night trial limits or replaces your statutory rights under applicable UK consumer law.

Registration & Inspection

To register a return, please contact us at info@squom.com with your order number, return reason, and any relevant supporting information or photographs.

All returned items are inspected after receipt. Once your return has been reviewed, you will be notified of the outcome by email.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Costs & Shipping

Customers are responsible for return shipping costs when making a return under our voluntary 100-night trial, unless the return is due to our error, such as an incorrect, defective, or damaged item.

Where you exercise a statutory right to cancel an online purchase, eligible standard delivery costs will be refunded where required by applicable UK law.

Additional delivery charges for upgraded or expedited shipping methods are not refundable beyond the cost of our standard delivery option.

For returns made under the Squom 100-night trial outside any applicable statutory cancellation period, original shipping fees are non-refundable.

Bundled products must be returned with all items included in the bundle unless otherwise agreed by Squom.

Exchanges

We do not offer direct item-for-item exchanges.

If you would like a different Squom product or variant, please contact us at info@squom.com. Where your return is approved, you may place a new order for your preferred product.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@squom.com as soon as possible and include your order details and clear photographs where applicable.

Where the product is faulty, damaged, or incorrect, we will provide an appropriate remedy in accordance with applicable consumer law.

Denials & Acceptance

Squom reserves the right to refuse returns made under our voluntary 100-night trial that do not comply with this policy, including products returned outside the 100-night period, incomplete products, products damaged through misuse or neglect, or products sent to an unauthorized return address.

Please contact us before sending a return. Returns sent to an address that has not been provided or approved by Squom may not be accepted.

This Return & Refund Policy does not limit any statutory rights available to customers under applicable consumer law.

By placing an order with Squom, customers acknowledge and accept the conditions of this Return & Refund Policy.

For questions or assistance, please contact us at info@squom.com.