Squom is dedicated to delivering your orders quickly and securely, working with trusted shipping partners to ensure a smooth experience. For shipping information and conditions, please see the details below.

Shipping & Tracking

Squom ships orders using trusted carriers. Shipping fees and delivery estimates vary by destination and selected shipping method. Once an order ships, tracking information is provided and serves as confirmation that the order is in transit.

United Kingdom Shipping

We ship throughout the United Kingdom. Estimated delivery time is 4–7 business days. Delivery times may vary depending on the destination and, where applicable, customs processing.

Customs delays, inspections, duties, or taxes imposed by UK authorities are beyond our control. Any applicable charges not collected at checkout are the responsibility of the recipient. Such delays or charges alone do not qualify an order for a refund, return, or chargeback, subject to applicable consumer rights.

Missing, Damaged, or Not Received

Claims for missing or damaged items should be reported as soon as possible and should include supporting documentation, including photos and order details. Packaging damage alone does not qualify for a replacement or refund if the item itself is intact and unaffected.

If tracking shows an order as “Delivered” but you have not received it, please check the delivery location, household members, neighbours, and any designated safe place. If the parcel still cannot be located, please contact us so we can investigate the shipment with the carrier.

Nothing in this policy affects your statutory rights under applicable consumer law.

Order Changes & Cancellations

Requests to modify or cancel an order must be submitted within 12 hours of purchase. Once processing or shipping begins, changes or cancellations may no longer be possible. Shipped orders cannot be canceled.

If your order has already been shipped, please refer to our Return & Refund Policy for information regarding returns after delivery.

Processing

Orders are processed within 1–2 business days, excluding weekends and public holidays. Tracking confirmation constitutes confirmation that the order has been shipped.

Delivery times are estimates and may be affected by circumstances outside of our reasonable control, including carrier delays, customs processing, severe weather, peak delivery periods, or other disruptions.

By placing an order with Squom, customers acknowledge and accept the shipping terms outlined in this policy.

For questions or assistance, please contact us at info@squom.com.