Shipping Policy

Order Processing

Orders are typically processed within 1-3 business days after payment has been confirmed. Processing times may be slightly longer during weekends, holidays, product launches, or high-volume periods.

Once your order has been processed and handed over to the shipping carrier, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Delivery times vary depending on your country, region, and the shipping method available at checkout. Estimated delivery times are shown during checkout before you complete your order.

Please note that delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather conditions, public holidays, or other circumstances outside our control.

Shipping Locations

We ship to selected countries and regions where delivery is available through our shipping partners. If your location is eligible, the available shipping options will be shown at checkout.

If you are unsure whether we ship to your country, please contact us at info@squom.com before placing your order.

Free Shipping

We offer free shipping on all Squom orders. There are no additional shipping costs added at checkout.

Any available delivery options will be shown during checkout before you complete your order.

Tracking Your Order

Once your order has shipped, you will receive a tracking link by email when tracking is available. Please allow some time for the tracking information to update after the carrier receives your package.

If your tracking link has not updated for several days, please contact us with your order number so we can help check the status.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout. Please check your address carefully before confirming your order.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before shipment, but once an order has been processed or shipped, changes may no longer be possible.

Lost, Delayed, or Missing Packages

If your package appears to be delayed, please first check the tracking link for the latest carrier update. Delivery delays can happen and do not always mean the package is lost.

If your order has not arrived after the estimated delivery window, contact us at info@squom.com with your order number and tracking details. We will review the issue and help you with the next steps.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or local fees may apply depending on your country regulations. These charges are the responsibility of the customer unless stated otherwise at checkout.

Squom is not responsible for delays caused by customs processing or for additional fees charged by local authorities or carriers.

Damaged Items During Shipping

If your order arrives damaged, please contact us as soon as possible at info@squom.com. Include your order number and clear photos of the damaged product and packaging.

After reviewing your case, we will help arrange a suitable solution, such as a replacement or refund where applicable.

Questions About Shipping

If you have any questions about shipping, delivery times, tracking, or your order status, please contact our support team at info@squom.com.