Got questions or need assistance? We're thrilled to assist! But hey, your answer might already be waiting for you. We highly encourage you to check out our FAQ first—it's the fastest way to get answers to common questions about orders, shipping, returns, and more.
General
Does the pillow support natural sleeping alignment?
Yes. The ergonomic shape is designed to help support a more natural head and neck position.
Can the pillow be used in warm climates?
Yes. The breathable materials are designed to stay comfortable in different temperatures.
Does the pillow flatten easily?
No. The memory foam is designed to maintain its structure and supportive shape.
Is the pillow suitable for travel?
Yes. Many customers use the pillow at home and while traveling for consistent neck support.
Can I use the pillow every night?
Yes. Our ergonomic pillow is designed for daily use and long-term comfort.
Is the pillow suitable for sensitive sleepers?
Yes. The pillow is designed with soft and breathable materials for a comfortable sleeping experience.
Can I ask quastions before ordering?
Absolutely. Our team is happy to help with any questions regarding our ergonomic products before or after purchase.
Do I need an account to place an order?
No, you can securely place an order as a guest without creating an account.
Is my payment information secure?
Yes. All payments are processed through secure encrypted checkout systems to protect your information.
Why hasn’t my tracking number updated yet?
Tracking updates may take 24–48 hours to appear after shipment due to carrier processing times.
Shipping & returns
Can I return my order?
We offer a 90-day satisfaction guarantee. If you’re not completely satisfied with your purchase, you may request a return within 90 days of delivery.
How long does it take to get my products?
Orders are typically processed within 1–2 business days. Standard shipping within the United States usually takes 5–8 business days depending on your location.
How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery at any time.
Do you offer warranty for your products?
Yes. We stand behind the quality of our products. If your item arrives damaged or has a manufacturing defect, please contact us and we’ll gladly assist you.
Can I cancel my order?
Orders can usually be canceled or changed. Please contact us as soon as possible and we’ll do our best to help before your order is shipped.
Do you offer refunds?
Yes. Once we receive and inspect your returned item, your refund will be processed back to your original payment method within a few business days.
Do you offer free shipping?
Yes! We currently offer free shipping on all orders.
How can I contact you?
You can contact us by filling in the contact form below or by sending us an e-mail to info@squom.com
If you couldn't find what you were looking for in our FAQ, don't worry. You can send us an e-mail at info@squom.com, or use the contact form below